At Samaan Mart, customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, you can return the product within 24 hours of delivery. Please review the details of our returns policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 24 hours of the product's delivery.
• The product must be in its original condition, unused, and in the same packaging it was delivered in.
• A receipt or proof of purchase is required.

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact our customer support team at [insert email/contact form link] within 24 hours of receiving your order.
2. Provide your order number, details about the product, and the reason for the return.
3. Our team will review your request and guide you through the return process.

3. Return Process

Once your return is approved:

• You will be responsible for sending the product back to us in its original packaging.
• Return shipping costs will be covered by the customer unless the product was damaged or defective upon delivery.
• We recommend using a trackable shipping service for your return to ensure we receive the product.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

• The refund will be processed to your original method of payment within [X] business days.
• Please note that the refund may take some time to appear in your account depending on your bank or payment provider.

5. Non-Returnable Items

Certain items cannot be returned, including:

• Products that have been used or damaged by the customer.
• Sale items or gift cards (if applicable).

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, and cover any associated shipping costs.